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All pricing and terms
subject to change with out prior notice. We
are not responsible for any typographical errors. Please contact us if you have any questions.
Customer Service Information:
Contact Us:
We welcome your sales & technical inquiries.
We are available by e-mail, phone, and fax. We receive a high volume
of e-mail. If you do not receive a response via e-mail within 24
hours during regular business hours, please try to reach us via phone.
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E-mail:
info@ScienceofSpeed.com
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Phone:
480-894-6277
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Fax: 480-452-0964
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Hours:
9:30am-6:00pm Arizona Time
ScienceofSpeed, LLC
1115 W Fairmont Dr
Tempe, AZ 85282
Shipping Policy:
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In-stock items ordered ship in
24-48 business hours. You can confirm stock status by calling
480-894-6277 or by sending an e-mail to
info@ScienceofSpeed.com.
Please inquiry on stock status BEFORE purchasing. Once a purchase is
made online, we can not cancel an order due to stock status if the
customer has not first inquired on stock status.
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Certain products are
special order from Japan. Items not in stock will typically take 2-6 weeks to
arrive in the United States depending on the item. Please call or e-mail for up-to-date stock
status on an item.
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All products are shipped with
signature required. We can not deviate from this policy, and
apologize in advance for any inconvenience this may cause. We can
provide a tracking number for you to schedule direct pickup.
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Certain products are built-to-order,
and require additional processing time.
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We are not responsible for loss or
theft of an item once it is out of our facility.
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For products purchased online,
shipping may be need to be calculated manually if an online quote is
not available. You can always call in for the least expensive
shipping available for multiple purchases.
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Some items may be drop shipped
directly from our vendors in the case we are out of stock on an
item.
Freight
Shipping:
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Many items we offer are too large for
conventional shipping, and must be shipped via a freight company.
These include items that are very large or very heavy and include
among others: bumpers, transmissions, body panels, etc. These items must be shipped to a business address. Residential
shipping is available for an extra $25.00. Residential shipping may
add an additional 2 days for delivery. Delivery time varies on
average between 1-5 days.
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Freights quotes are estimates only. We
will determine final value when item ships.
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Engine and transmissions must be
shipped clean and dry. Transmissions can be shipped strapped to a
palette. Engines must be shipped with a proper engine crate.
ScienceofSpeed offers engine crates for $42.00.
International Customers:
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We are happy to ship our products to
customers outside of the United States.
Please e-mail for shipping
quotes. International customers should expect additional time for
export document preparation of the order due to special requirements for
international shipping.
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Freight exports to international
destinations are quoted using door to door (business destinations
only) or door to airport. Door to door quotes include shipping,
customs clearance, processing fees, and delivery charges at
destination. It does not include customs duties charged by your
country. Door to airport quotes include shipping only.
Customs clearance, processing fees, delivery at destination, and
customs duties charged by your country are not included.
Payment
Policy:
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Personal checks, money orders, and
cashier's checks are accepted. Personal checks (including checking
account drafts via PayPal) will be held until cleared (averages 5
business days). Money orders and cashier's checks are preferred.
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We accept credit card payments online
as well as over the phone. We utilize PayPal secure processing
services for online transactions.
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International payments accepted via
wire transfer and PayPal. We can not accept credit card purchases
from outside the USA and Canada. Credit card purchases through
PayPal may not be acceptable for purchases made through certain
countries. Please inquire with questions.
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Returned checks will incur and $25.00
fee.
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Any refund over $200.00 will be made
by check.
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If a replacement refund check is
requested and the original must be stopped, a stop payment fee will
be deducted.
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Payments for in-stock items must be
paid in full in advance of shipping.
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We accept a 50% deposit for special
order or non-stock items. Once items are in stock, orders must be paid for in
full within 48 business hours or items will be returned into inventory. Any
payments made will be refunded back to customer minus restocking
fees noted below.
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Products and services must be
pre-paid. We do not offer COD services.
Core
Return Policy:
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We offer a core exchange policy that
allows our customers to minimize downtime of their vehicles. Core
charges are refundable under certain conditions. Core returns must
be returned within 30 days of receipt of the core to be eligible for
refund.
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Please allow 2-3 business days for
inspection.
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Cores will be
inspected for condition and the core deposit will be refunded upon
inspection. If the core does not pass inspection, we will contact
the customer with our report.
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By purchasing
these products, you agree to the terms and conditions of the core
return.
Warranty Policy:
Service Policy:
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The
minimum diagnosis fee is .5 hr.
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Labor
rate for customer supplied parts is additional.
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A
storage fee of $15.00 per day applies to any car left within 2
business days of completion.
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Quotes are
provided to customers before projects can begin. These quotes are
based on our best knowledge of the project’s cost. However, these
costs may change for a variety of circumstances. We will inform
customers of changes in the quotes for costs resulting in more
than a $200.00 difference.
Return Policy:
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No refunds on special
order and built-to-order items. Please inquiry BEFORE purchasing if
you have a question on if this policy applies to your product.
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New and unused items may be returned
within 30 days from delivery date unless otherwise noted (does not
apply to special order or built-to-order items). A 20% restocking
fee will be deducted from your credit. Shipping charges are
non-refundable.
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Deposits placed on built-to-order or
custom made products are are non-refundable. Deposits placed on
non-stock products may be refunded, however a 20% return fee will be
deducted from your credit.
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Returns can only be made by contacting
us for an RMA number. Please e-mail
info@ScienceofSpeed.com to request a number.
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Installed, opened, painted, scratched, or otherwise damaged items may not be returned.
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Sale items & clearance items are
non-returnable & non-refundable.
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Please contact us if you have any
questions on these policies before purchasing.
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